Shipping policy
At EnnerG, we aim to process and ship your motocross gear as quickly and safely as possible. Please read our shipping policy carefully before placing your order.
Order Processing
Once your payment is confirmed, your order will begin processing.
For ready-to-ship products, order processing usually takes 24 to 48 hours.
Orders placed after the daily cutoff time, during weekends, or on public holidays may be processed on the next business day.
Ready-to-Ship Products
Ready-to-ship motocross jerseys, pants, and other available items are packed and dispatched as soon as processing is complete.
Estimated delivery time depends on your location and the courier service available at checkout.
Shipping costs and delivery options will be shown at checkout before you complete your order.
Custom or Made-to-Order Products
Custom motocross jerseys, pants, kits, or personalized gear may take longer because they are produced according to your selected design, size, name, number, logo, or color preferences.
For custom or made-to-order products, please allow approximately:
3 to 4 weeks for production, processing, and delivery
This timeline may vary depending on design complexity, order volume, seasonal demand, and courier conditions.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery location, product type, and available shipping method.
If free shipping is available for your region or order value, it will be shown at checkout.
International Shipping
We may ship to selected international locations. International delivery times may vary depending on the destination country, customs clearance, and local courier service.
Customers are responsible for any customs duties, import taxes, or additional clearance charges applied by their country.
Tracking Information
Once your order is shipped, tracking details will be provided where available.
Please use the tracking number to monitor your shipment. Tracking updates may take some time to appear after the courier receives the package.
Courier Responsibility
We work with trusted courier partners to deliver your order safely.
Once the package leaves our facility or fulfillment partner, the courier is responsible for handling and delivering the parcel.
If your shipment is delayed, lost, or showing unusual tracking activity, please contact us and we will help investigate the issue with the courier.
Incorrect Shipping Address
Please make sure your shipping address, phone number, and email address are correct before placing your order.
If you entered the wrong address, contact us immediately at:
We may be able to update the address only if the order has not yet been processed or shipped.
Once the shipping label or tracking number has been generated, we may not be able to change the delivery address.
Delayed Orders
Delivery times are estimates and may be affected by customs, courier delays, weather, public holidays, or other events outside our control.
If your order has not arrived within the expected timeframe, please contact us with your order number and checkout email address.
Contact Us
For any shipping-related questions, please contact us at: