Refund policy
We want every rider to feel confident when ordering from EnnerG. Please read our refund and return policy carefully before placing your order.
30-Day Return Policy
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- Unworn, unused, and in the same condition that you received it
- Free from marks, stains, damage, odors, or signs of use
- Returned with all original tags, packaging, and accessories
- Supported by a receipt or proof of purchase
Return postage is the responsibility of the customer unless the item is faulty, damaged, or incorrect.
How to Start a Return
To request a return, please contact us at:
Once your return request is approved, we will provide return instructions and the return address. Items sent back without first contacting us will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately with your order number and clear photos of the issue.
We will review the case and help resolve the issue as quickly as possible.
Custom, Personalized, or Made-to-Order Products
Custom, personalized, or made-to-order motocross gear cannot be returned or refunded unless the item arrives damaged, defective, or incorrect.
This includes products made with custom names, numbers, logos, colors, sizing, or any special design request approved by the customer.
Please make sure all size, color, name, number, and design details are correct before confirming your order.
Sale Items and Gift Cards
Sale items, clearance products, and gift cards are non-refundable unless required by applicable consumer law.
Exchanges
If you need a different size or product, the fastest option is to return the eligible item first. Once the return is approved, you can place a new order for the correct item.
Exchanges are subject to stock availability.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that banks and payment providers may take extra time to complete the refund.
If more than 15 business days have passed after your refund approval, please contact us at: